Custom's Regulations & Duty Fees

Some items are subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, Sophie's Cosmetics has no control over these fees.

Canadian and International customers are responsible for any charges levied by their local custom departments. Sophie's Cosmetics is therefore not liable for any additional fees, taxes or custom duties.

If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

The shipping charges do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Sophie's Cosmetics and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.