Help & Frequently Asked Questions

For the fastest Customer Support please email us at: 9:00 AM - 4:00 PM PST (Monday - Friday) 

How do I create an Sophie's Cosmetics account? - An account allows you to gain insider access to new product launches, Sophie's rewards, exclusive shopping offers, order history, and much more. You can create an account here.

About Sophie's Rewards - FAQ's

What do I do if I forget my password? - If you’ve forgotten your password and are unable to log into your account, simply click "Forgot Password" and follow the instructions.

How to place an order at Sophie's Cosmetics? - Placing An Order.

*Promo Policy - Discount codes details

Shipping, Rates & Customs Fees - USA, Canada and International  Custom's Regulations & Duty Fees

Track your recent order - Once your order has shipped, a link to your tracking number is sent you to. If you have not received a tracking number, log into your account to get your tracking number then use the link below to track your order.

Questions about your order - If you have questions regarding a current or previous order, leave us a detailed message by phone at (206) 551-7305 with your name, phone number and reason for calling or email us at:  You can also check your order status under Track Order.

Wrong, Missing or Damaged items: We work diligently to precisely and securely wrap orders so they can reach your door without incident. Sometimes your order includes the incorrect item or a missing item. We'll send the right item as soon as we can. Please email us immediately at, to report products that are incorrect, missing, or damaged within two business days.

Returns/Refunds - To be eligible for a return, your item must be unopened/unused and in the same condition that you received it. It must also be in the original packaging. Click here for details.

Shipping Address CorrectionsPlease verify that your shipping address is correct before submitting your order. Incorrect addresses may result in undeliverable packages, or delays. If your address is incorrect, please notify us as soon as possible. To contact us, email us at We are not liable for undeliverable packages caused by an incorrect address.

Privacy Policy & Terms of Service

Privacy Policy

Terms of Service